Returns
 

Online Return Policy

How long do I have to make a return?
If for any reason you are not happy with your purchase, you may return the item(s) within 20 days of the order shipment date, for a refund to the original form of payment, less the shipping charges. **Please return items in original condition, we reserve the right to reject a return if received damaged/defective.

Do I have to pay the return shipping?
We offer two shipping options for returns:

  • If you choose to use our prepaid USPS shipping label, you may give the package to any United States Postal Office, a fee of $6.95 will be deducted from any credit due on this return.

  • If you choose NOT to use our prepaid shipping option, ship item(s) back in their original packaging, return cost will be the responsibility of the customer. We suggest you use a trackable and insured mail service and obtain a receipt for all shipments

  • Shipping charges incurred at the time of purchase are NOT refundable and there is a $3.95 per order restocking fee

  • Returns will be refunded in the original method of payment.

. How do I get refunded if I paid with a gift card?
Purchases made with a gift card will be refunded to online store credit.

How long does it take to get a refund?
Please allow 1-2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed.

How and where do I send my return?
Start your online return here

Returns should be mailed to the address below:
Alexia’s Closet
PO Box 48
East Stroudsburg, PA 18302

Am I able to exchange my item(s)?
Alexia’s Closet does not currently accept exchanges.

Can I return a "Final Sale" or Clearance item(s)?
Any merchandise marked or specified as "Final Sale" or Clearance may not be returned. Items discounted using promotion codes with a final sale or Clearance disclaimer may not be returned.

Store Credit
If a purchase is made either entirely or partially with store credit and returned, the refund will be issued in store credit. If the order was made with partial store credit and another payment option, store credit will be issued first and any remaining balance will be refunded back to the original form of payment.

Need more help?
Please feel free to contact us with any questions!
Email: support@AlexiasCottage.com
Phone: 1-800-447-2053
Store Hours: Monday-Friday 8:30a-8:30p, Sat. 9a-3p, Sun 9a-1p (EST)
Closed on federal holidays.